Frequently Asked Questions

📦 When will my order arrive?
All orders are shipped from our warehouse in Austria. Typical delivery times are:

  • Austria: 2–5 business days

  • EU Countries: 5–10 business days

Once your order ships, you’ll receive an email with a tracking number to monitor your package in real time.

🌍 Do you ship internationally?
Yes! We currently ship across Europe. Simply enter your address at checkout to see if delivery is available in your region.

🔍 How can I track my order?
After dispatch, you’ll receive an email with your tracking number and a direct link to follow your order’s journey.

💳 What payment methods do you accept?
We accept secure and trusted payment options, including:

  • Visa

  • Mastercard

  • PayPal

  • Apple Pay

  • Google Pay

All payments are fully encrypted to keep your data safe.

⏳ What if my order is delayed?
Delays may happen due to customs, weather, or courier issues. If your package hasn’t arrived within the expected timeframe, contact us at cofawfee@onet.pl with your order number, and we’ll assist you right away.

🔁 Can I return my purchase?
Yes, returns are accepted within 30 days of delivery, as long as the item is unused, undamaged, and in its original packaging. Please contact us first to receive detailed return instructions.

❗ What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please notify us within 7 days of delivery by sending an email to cofawfee@onet.pl along with your order number and clear photos of the issue. We’ll arrange a replacement, refund, or store credit.

💬 Need more help?
We’re here for you! Contact us anytime:

  • 📧 Email: cofawfee@onet.pl

  • 📞 Phone: +43 678 703 19940

  • 🏢 Address: Stefan-Jäger-Straße 12, 8605 Kapfenberg, Austria

  • ⏰ Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CET